Refund policy

Return, Replacement, Refund & Cancellation Policy

At Zira Perfume, every fragrance is crafted and handled with the highest standards of quality and care. Each order is thoroughly inspected and securely packaged before dispatch to ensure it reaches you in perfect condition.

We recommend checking fragrance notes carefully before purchase, as perfumes are non-returnable once opened.

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Returns & Replacements

Because fragrance is deeply personal — and once a bottle is opened it cannot be resold — we are unable to accept returns once a product has been delivered.

However, your satisfaction matters to us.
We offer a replacement in the following cases:

- Product received is damaged or leaking
- Incorrect product delivered

How to request a replacement:

Contact our support team within 72 hours of delivery and share clear images of the damaged or incorrect product. An unboxing video, if available, will help expedite your request.

Once verified, we will arrange a replacement of the same product at no additional cost.

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Non-Eligible Conditions

Replacement requests will not be accepted if:

- The product has been opened or used
- The request is raised after 72 hours of delivery
- The product is returned without original packaging
- Damage was caused by misuse or improper handling

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Cancellation Policy

- Orders can be cancelled only before dispatch
- Once shipped, cancellation is not possible

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Refund Policy

- Refunds apply only to prepaid orders cancelled before dispatch
- Refunds are processed to the original payment method within 5–7 business days

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Need Help?

Reach us at: support@ziraperfume.com
Support hours: Monday to Saturday, 10am to 6pm IST

We are committed to delivering authentic, high-quality fragrances and a seamless experience. Whatever the issue — we are here.

— The House of Amara